Non-emergency patient ride management
Patient Transport
Patient transport services require safe, comfortable, and reliable transportation solutions for medically vulnerable passengers. Dhundhoo helps providers optimize schedules, ensure driver safety, and communicate accurate arrival times.
Non-emergency patient transport (NEPT) serves some of the most vulnerable passengers — dialysis patients, post-operative recoveries, elderly individuals, and those with mobility limitations. Safety, punctuality, and gentle driving are non-negotiable operating standards that Dhundhoo enforces automatically.
The Problem & The Answer
Challenges We Solve
Industry Challenges
Patient Comfort & Safety
Smooth, gentle driving is essential for medically vulnerable passengers. Harsh acceleration or braking can cause serious harm to post-operative or fragile patients.
Driver Safety Compliance
Strict driver vetting, ongoing monitoring, and emergency response capability are non-negotiable in a sector responsible for patient welfare.
Scheduling Complexity
Complex appointment times, hospital priorities, and driver availability require smart coordination — a missed dialysis appointment has immediate health consequences.
Driver Training
Ongoing coaching on safe, patient-sensitive driving behaviours requires objective data — not subjective supervision that scales poorly.
Dhundhoo Solutions
Safe Routing
Comfort-optimised routingSmooth, low-risk routes automatically selected for patient comfort — avoiding rough roads, steep gradients, and high-traffic areas wherever possible.
Driver Monitoring
Patient comfort scoringContinuous behaviour scoring and instant alerts for any unsafe driving events. Patient-comfort scores add a unique dimension beyond standard driver safety metrics.
Schedule Optimisation
98% on-time performanceAI-powered scheduling matches drivers, vehicles, and appointment times efficiently — minimising wait times and ensuring no appointments are missed.
Performance Tracking
92% patient satisfactionRegular driver reports identify top performers and those needing additional coaching. Data-driven training reduces incidents and improves patient satisfaction scores.
Simple Deployment
How It Works
From first contact to full deployment in as little as 48 hours.
Patient & Appointment Import
Import recurring patient appointments from hospital systems or spreadsheets. The platform automatically builds optimised daily schedules for each driver.
Driver App Deployment
Drivers receive their daily schedules, patient information, and turn-by-turn navigation via the Dhundhoo driver app. Patient contact details are included for coordination.
Family & Hospital Notifications
Automatic ETAs are sent to patients and family members as the driver departs. Hospital reception is also notified for seamless arrival preparation.
Trip Review & Coaching
Driving behaviour data from every trip is reviewed weekly. Drivers with patient-comfort or safety flags receive targeted coaching backed by objective data.
Built for Patient Transport
Key Platform Features
Patient Comfort Score
Unique metric measuring smoothness of driving specifically for medical passenger comfort.
Appointment Scheduler
AI scheduling that accounts for patient needs, driver qualifications, and vehicle types.
Family Notification App
Relatives receive live ETA updates when their patient is in transit.
Driver Behaviour Coaching
Automated gentle-driving coaching programs triggered by objective data.
Accessibility Vehicle Matching
Patients with mobility requirements are automatically matched to equipped vehicles.
Trip Logs for Billing
Complete trip logs for insurance billing and CGHS claim submissions.
Real-World Applications
Common Use Cases
Dialysis Patient Transport
Recurring tri-weekly transport schedules optimised to ensure every dialysis patient arrives on time without stressful rushes or delays.
Hospital Discharge Transport
Coordinate post-discharge patient pickup from hospitals with real-time ETA for ward staff and family members waiting at home.
Elderly & Mobility Transport
Specialized scheduling and vehicle matching for elderly patients and those requiring wheelchair or stretcher-equipped vehicles.
“Emergency response tracking saves lives. Since deploying Dhundhoo across our 340-ambulance fleet, our average response time improved by 4.2 minutes.”
Dr. Srinivas Rao
Chief Medical Officer, Apollo Medics
Key Result
4.2 min faster response