Optimize final-mile delivery routes
Last-Mile Delivery
Last-mile delivery is the most expensive and complex part of the supply chain. Dhundhoo helps delivery businesses cut costs, improve accuracy, and exceed customer expectations with intelligent routing and real-time visibility.
The last mile accounts for more than half of total logistics cost and is where the customer experience is ultimately won or lost. Dhundhoo's last-mile platform combines AI routing, real-time tracking, and digital proof of delivery to help you deliver more with less.
The Problem & The Answer
Challenges We Solve
Industry Challenges
Cost Efficiency
Last-mile accounts for over 50% of total delivery cost — route inefficiencies, failed attempts, and idle time make it worse with every passing kilometre.
Delivery Accuracy
Wrong addresses, missed time windows, and failed first-attempt deliveries damage customer relationships and generate costly re-delivery runs.
Customer Expectations
Customers now expect real-time tracking updates and same-day delivery as standard. Failing to provide this creates immediate churn.
Route Complexity
Dense urban routes with time windows, traffic, access restrictions, and vehicle capacity constraints require smart, dynamic planning — not static spreadsheets.
Dhundhoo Solutions
Intelligent Routing
25% fewer kilometresAI-powered route planning accounts for traffic, time windows, vehicle capacity, and access restrictions. Plans update dynamically as conditions change.
Real-Time Tracking
Customer-facing ETAsLive ETA updates pushed to customers via SMS and app at every stage of the delivery journey. Fewer inbound calls, happier customers.
Delivery Confirmations
Zero-dispute PoDDigital proof of delivery with photo, signature, or OTP confirmation. Every delivery is documented and dispute-proof.
Performance Analytics
Per-driver KPIsDriver productivity, on-time rates, cost-per-delivery, and first-attempt success rates — all tracked automatically and surfaced in weekly reports.
Simple Deployment
How It Works
From first contact to full deployment in as little as 48 hours.
Upload Your Delivery Orders
Import delivery lists via CSV, API, or our integrations with major e-commerce and WMS platforms. Orders are geocoded and ready for dispatch in minutes.
AI Plans Optimal Routes
Our route engine processes all orders, constraints, and vehicle data to generate the optimal route plan — usually in under 30 seconds.
Drivers Get Routes on App
Delivery agents receive their optimised route on the Dhundhoo driver app with turn-by-turn navigation and customer contact details.
Live Track & Auto-Report
Operations managers track all deliveries in real time. End-of-day reports on on-time rate, cost-per-delivery, and exceptions are auto-generated.
Built for Last-Mile Delivery
Key Platform Features
Multi-Stop Route Planner
Plan 200+ stop routes in under a minute with full constraint handling.
Customer SMS Tracking
Automatic tracking link sent to customers as driver departs.
Failed Delivery Workflow
Capture reason codes and reschedule failed deliveries instantly.
Digital PoD
Photo, signature, or OTP-based proof of delivery stored securely.
Cash Reconciliation
Track COD collections per driver with end-of-day digital reconciliation.
Returns Management
Reverse logistics routes automatically appended to driver runs.
Real-World Applications
Common Use Cases
E-Commerce Fulfilment
Handle surge volumes during sales events with dynamic route planning that scales instantly as order volumes increase.
Pharma & Cold Chain Delivery
Time-window routing ensures temperature-sensitive deliveries reach pharmacies and clinics within compliance windows.
FMCG Distribution
Beat-optimised routes for FMCG sales and delivery agents maximize retail outlet coverage with verified visit confirmation.
“Route optimization through Dhundhoo saves us 2.1 lakh km every month. That's not just cost savings — it's a massive carbon reduction too.”
Ankit Mehta
Head of Logistics, BlueDart Express
Key Result
2.1L km saved/month