Job dispatch and live field tracking
Field Engineers
Field engineering services require efficient mobile workforce management, real-time task assignment, and live location tracking to maximise productivity and minimise response times for every job.
Field engineering teams — whether servicing telecom towers, industrial equipment, or home appliances — operate in complex, unpredictable environments. Dhundhoo gives managers real-time visibility and engineers the tools they need to work smarter, complete more jobs, and delight more customers.
The Problem & The Answer
Challenges We Solve
Industry Challenges
Task Assignment
Matching the right engineer to the right job based on location, skills, and availability is a constant dispatch challenge that costs hours of manager time daily.
Route Optimisation
Inefficient travel between service sites wastes billable hours, burns fuel, and delays customers — especially when multiple jobs share the same geographic area.
Productivity Visibility
Without real-time field visibility, it is impossible to accurately measure output, identify bottlenecks, or surface top performers for recognition and promotion.
Schedule Management
Dynamic field conditions — job overruns, emergency callouts, and cancellations — require real-time schedule adjustments that manual dispatch cannot handle.
Dhundhoo Solutions
Mobile Task App
Digital job cardsEngineers receive and update job status in real time from a simple mobile app. Digital job cards, customer signatures, and photo evidence are captured on-site.
Automatic Routing
Dynamic route updatesOptimal routes between jobs dispatched automatically to reduce travel time. Routes update dynamically when new jobs are added or existing jobs are rescheduled.
Productivity Analytics
Automated KPI trackingJobs completed, time on site, travel-to-work ratio, first-time-fix rate, and customer satisfaction scores — all measured automatically without manual logging.
Real-Time Dashboard
Live field visibilityManagers see live engineer locations, job statuses, and ETA predictions on a single operational dashboard. Reallocation takes seconds, not minutes.
Simple Deployment
How It Works
From first contact to full deployment in as little as 48 hours.
Engineer App Deployment
The Dhundhoo field app is deployed to all engineers' smartphones. Job types, skills, service regions, and equipment loadouts are configured per engineer.
Job Integration Setup
Connect your CRM, ticketing system, or helpdesk to automatically push new jobs to the Dhundhoo dispatch queue. Manual import via CSV or web form is also available.
Dispatch Configuration
Dispatch rules are configured — whether fully automated (AI dispatches to nearest qualified engineer) or assisted (manager approves suggestions). Escalation rules set for SLA breaches.
Performance Reporting
Weekly performance dashboards for managers and individual scorecards for engineers are automatically generated and distributed. Coaching flags are raised automatically.
Built for Field Engineers
Key Platform Features
Skills-Based Dispatch
Jobs are only assigned to engineers with the right certifications and equipment.
Digital Job Cards
Customer signature, photo, and OTP-based job completion confirmation.
SLA Timer & Alerts
Response and resolution timers with manager alerts before SLA breach.
Geo-Verified Attendance
Clock-in only available within the service site geofence — no ghost attendance.
Expense Logging
Engineers log fuel and on-site expenses digitally for instant reimbursement.
Customer Satisfaction Score
Post-job SMS survey captures customer rating per engineer per job.
Real-World Applications
Common Use Cases
Telecom Field Services
Dispatch and track engineers servicing towers, substations, and customer premises across large geographic territories with SLA-driven prioritisation.
Appliance & HVAC Service
Manage home service engineers with time-window scheduling, customer notification, and skills-based dispatch for complex appliance repairs.
Industrial Maintenance
Track maintenance engineers at manufacturing plants and industrial sites with geo-verified site entry, job completion, and equipment usage logging.
“Our 8,000 service engineers now get optimally dispatched via Dhundhoo. Customer wait times dropped 41% and our first-time fix rate improved dramatically.”
Ashish Tiwari
VP Customer Experience, Maruti Suzuki
Key Result
41% lower customer wait time