Emergency response fleet control
Ambulance Services
Every second matters in emergency medical services. Dhundhoo ensures rapid ambulance dispatch, real-time coordination, and compliance tracking so your crews can focus entirely on saving lives.
Emergency ambulance services operate in a zero-margin-for-error environment where dispatch speed, route accuracy, and fleet readiness directly translate to patient outcomes. Dhundhoo's emergency response platform is built for the life-critical demands of modern ambulance operations.
The Problem & The Answer
Challenges We Solve
Industry Challenges
Response Time
Delayed ambulance dispatch has direct life-or-death consequences. Every 60 seconds of additional response time for cardiac arrest reduces survival probability by 10%.
Fleet Coordination
Coordinating multiple units across a city in real time — accounting for traffic, road closures, and vehicle availability — requires instant, accurate data.
Emergency Handling
Ensuring the right crew qualification and medical equipment are dispatched to each incident type requires integrated crew and vehicle management.
Compliance
Detailed logs of response times, routes, and crew actions are required for MCI compliance, NABH audits, insurance claims, and legal records.
Dhundhoo Solutions
Real-Time Dispatch
Sub-30 second dispatchInstantly identify and dispatch the nearest available, appropriately-equipped ambulance to any incident. Dispatch time reduced from minutes to under 30 seconds.
Route Optimisation
Live traffic routingAI routing avoids live traffic and selects the fastest path to both the patient and the destination hospital — updated in real time as conditions change.
Emergency Alerts
Instant SOS escalationSOS and breakdown alerts notify dispatch and supervisors the moment an issue occurs on any vehicle. Backup units are automatically suggested.
Compliance Reporting
Audit-ready recordsAutomated trip logs, response time reports, crew records, and audit trails stored securely and ready for any inspection or claim within seconds.
Simple Deployment
How It Works
From first contact to full deployment in as little as 48 hours.
Fleet Hardware Installation
GPS trackers and emergency alert buttons are installed in every ambulance. SOS hardware connects to the Dhundhoo dispatch console with instant escalation workflows.
Dispatch Console Setup
Your dispatch centre gets a live city map view of all units, availability status, and one-click dispatch capability. Crew certifications and equipment loadouts are pre-configured.
Integration with Hospital Systems
Optional integration with your hospital's triage and bed management systems for seamless patient handover coordination and optimal hospital routing.
Training & Drill Simulations
Dispatch staff and fleet managers complete platform training including emergency scenario drills to ensure optimal use under pressure.
Built for Ambulance Services
Key Platform Features
Live Ambulance Map
All units visible with real-time availability, location, and crew status.
Nearest Unit Algorithm
Automatically identifies and suggests the closest appropriate unit to any incident.
Crew Certification Tracking
Driver and paramedic certifications tracked with renewal reminders.
Vehicle Readiness Checklist
Digital pre-shift checklists ensure every ambulance is response-ready.
Hospital ETA Sharing
Real-time ETA shared with receiving hospital to prepare receiving team.
Incident Report Generator
Auto-generate MCI-format incident reports from trip and event data.
Real-World Applications
Common Use Cases
Hospital Network Operations
Manage all ambulances across a multi-hospital network from a single command centre with per-hospital and per-zone drill-down.
Government EMS
State-level emergency medical services deployment with centralized dispatch, compliance tracking, and real-time performance reporting to health departments.
Event Medical Services
Deploy and track temporary ambulance fleets for large events with geo-fenced operational zones and instant deployment triggers.
“Emergency response tracking saves lives. Since deploying Dhundhoo across our 340-ambulance fleet, our average response time improved by 4.2 minutes. We can quantify lives saved.”
Dr. Srinivas Rao
Chief Medical Officer, Apollo Medics
Key Result
4.2 min faster response